Privacy Policy : RMA Report

INTRODUCTION

We value your privacy, and we are committed to protecting the privacy of your data. This Privacy Policy has been created to help you understand what information HatchWorks, LLC ("HatchWorks", "we" or "us") collect and receive from Account Holders and End Users ("you") through our service, websites and applications, which we refer to collectively as the "Service". Our goal is for you to be fully informed as to the information we collect and receive from you, our commitment to your privacy, and to help you make informed decisions about your relationship with us. Please review this document carefully, and don't hesitate to contact us if you have any questions.

Before moving forward, note that by using the Service, you consent to the following:

The use of cookies and other technologies;
The collection, use, sharing, and other processing of your information, including for advertising-related purposes;
The transfer of your information outside the country where you live; and
The public availability of your information and the controls over such information.

In each case, you consent to the processing of data by the entities described in this Privacy Policy. If you don't agree with the terms of this Privacy Policy, then please do not use the Service.

INFORMATION WE COLLECT

We collect information from a number of different sources, but most of it comes directly from you when you use our mobile apps, or interact with our websites, advertising, or other aspects of the Service. Specifically, we collect and receive from you the following information:

Registration Data. Although you may use our mobile apps on a limited basis without registering for an account, in order to obtain full functionality in the mobile apps, or to access our websites, you must sign up for the Service. When you sign up, we may ask you for information such as your full legal name, username, password, email address, date of birth, and country. You may also choose to voluntarily add other information to your profile, such as your mobile phone number and mobile service provider.
Usage Information. When you interact with the Service, we may use a variety of technologies to collect information about how the Service is accessed and used, including information related to administrative and support communications with us and information about the features and content you interact with.
Billing Information. For Customers that purchase a paid version of the Service, we may collect and store billing address and credit card information or we may collect and provide such information to our third-party payment processors to process payments on our behalf.
Log Data. When you use the Service, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Service, your browser type and settings, the date and time of your use of the Service, information about your browser configuration and plug-ins, language preferences, and cookie data.
Device Information. We may collect information about the device you are using the Service on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, device location, and crash data. Whether we collect some or all of this information depends upon what type of device you are using and its settings.

HOW WE USE YOUR INFORMATION

Consistent with the permission you give us to collect and receive the information, we may use the personal information we collect and receive for the following purposes:

To provide, personalize, and improve your experience with the Service;
To prevent or address service, security, or technical issues, or at your request in connection with support matters;
As required by law; and
As set forth in our Terms of Service and expressly agreed to by you.

We use other kinds of information in providing the Services, including:

To understand and improve our Service;
To communicate with you by responding to requests and to inform you of updates to the Service and other important Service-related notices;
Billing and account management;
To communicate with you, either directly or through one of our partners, for marketing and promotional purposes;
To, if you explicitly provide us permission, use your mobile phone number to send you informational, marketing, and promotional text messages;
To enforce this Privacy Policy, the Terms of Service, and any other terms that you have agreed to, including to protect the rights, property, or safety of us, our users, or any other person, or the copyright-protected content of the Service; and
As otherwise stated in this Privacy Policy.

HOW YOUR INFORMATION IS SHARED

At times we may make certain information available to strategic partners that work with us to provide services and products, or that help us market to customers. We are not in the business of selling or renting your information. With that being said, we may share your information in the following ways:

With service providers who process data on our behalf, such as third-party payment processors and customer management systems. These service providers help us operate, develop, and improve the functionality of the Service, complete your payment transactions, fulfill your support requests, and communicate with you as described elsewhere in the policy;
In the event of a merger, sale, or reorganization of all or a part of our business, information covered by this policy may be transferred in connection with that deal;
To comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal process;
To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud; and
Through the use of cookies, as described in more detail below.

In addition, we may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregate or de-identified information with our marketing partners to evince the number of users of our Service or the average amount of time spent by users with our Service. Or, we may share your de-identified information (such as through the use of hashing) with our marketing partners in order to show you more tailored content including advertisements for products and services that may be of interest to you.

USE OF COOKIES, AD IDENTIFIERS, AND SIMILAR TECHNOLOGIES

Advertisers on mobile devices sometimes use advertising identifiers to enable and optimize their advertising. Ad identifiers are non-permanent, non-personal device identifiers such as the Android advertising ID and Apple's ID for advertising ("IDFA"). We and third-parties who advertise on our Service may use cookies or similar technologies such as tracking pixels in advertising. These technologies operate either by placing a small file which stores some information on your computer or mobile device and/or by accessing information on your device. These technologies allow the collection of data, such as your device's model, operating system and screen size, the other applications installed on your device, and information about how you use our services.

Cookies are small text files sent by us to your computer or mobile device. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. We use both session-based and persistent cookies on our websites, and these cookies are both our own and third-party cookies, such as Google Analytics.

You can choose to prevent your device's ad identifier being used for internet-based advertising, or you can reset your device's ad identifier, by changing the settings of your device. Settings vary based-upon device, but usually you will find the ad identifier settings under "privacy" or "ads" in your device's settings. You can disable cookies through your web or mobile browser settings.

Although we and our advertising partners use ad identifiers, cookies and similar technologies to enable us and third-parties to provide more relevant advertising to you, these technologies also:

Allow us to recognize you and your device, enabling us to show you the right information, personalize your experience, and help detect malicious activity;
Allow our payment processors to process your payment instructions; and
Enable us and third parties to provide you with more customized services.

As a result, if you chose to adjust your preferences to prevent these technologies, you may find that you cannot enjoy the full use of our Service. Also, please note that adjusting your preferences as described above does not mean that you will not receive advertisements, it only means the advertisements you do see will be less relevant to you. Alternatively, if you do not wish us to collect data as described in this section, you should stop using the Service.

With regard to Do Not Track signals, there is currently no accepted standard on how to respond to these signals, and we do not respond to them. We do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, Do Not Track signals transmitted from web browsers do not apply to our Service, and we do not alter any of our data collection and use practices upon receipt of such signal. You may learn about how to opt-out of having your data used for online behavioral advertising with advertisers who participate in the Digital Advertising Alliance by visiting aboutads.info/choices (for US customers). Another available tool is the Network Advertising Initiative's ("NAI") opt-out tool at networkadvertising.org/choices. This allows you to opt-out from the use of information about your online activities for online behavioral advertising by NAI member companies.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You have certain rights in connection with your personal information and how we handle it, including the following:

Right of Access. You have a right to know what information we hold about you and, in some cases, to have the information communicated to you. If you wish to exercise this right please contact us and let us know that you wish to exercise your right of access and what information in particular you would like to receive. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information, and the law permits us to charge a fee for exercising this right of access. Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavor to tell you why. We will try to respond to any request for a right of access as soon as possible, but we will always do so within 30 days of receipt of your request, evidence of ID and any applicable fee.
Right to Correct Personal Information. We try to keep the information that we hold about you accurate and up to date. Should you realize that any of the information that we hold about you is incorrect, please let us know and we will correct it as soon as we can.
Data Deletion. In some circumstances you have a right to have some of the personal information that we hold about you deleted. Should you wish to have any information about you deleted, please contact us. Please note that to ensure that we do not collect any further information, you should also delete our apps from your mobile devices and clear our cookies from any device where you have accessed our Service via a web browser. When we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity. We may also retain your information in an anonymized form.
Account Deactivation. If you have created an account with us, you can ask us to deactivate that account by contacting us. We may ask you for other information before we are able to deactivate your account. That information might include information about your mobile device. You should also delete our apps from your mobile devices. Please note that if you completely deactivate your account, all your progress in our Service will be lost and we may not be able to restore this progress in the future should you wish to re-establish an account with us.
Direct Marketing Opt-Out. If you have elected to receive direct marketing communications from us, you can change your mind at any time by contacting us. If you have elected to receive more than one type of marketing communications from us, you may need to opt out of all of them individually. It may take a few days for us to update our records before any opt-out is effective.

SECURITY

We take security seriously and are committed to protecting our users' information. We take various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. Your password protects your user account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having used the Service. While we take data protection precautions, no security measures are infallible, and we do not guarantee the security of user information.

CHILDREN

Our Service is not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Service and do not provide any personal information to us.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time, and if we do we will provide you with a prominent notice as appropriate under the circumstances. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you continue to use the Service after these changes are in effect, you agree to the revised Privacy Policy.

Privacy Policy Print

The use of cookies and other technologies;

The collection, use, sharing, and other processing of your information, including for advertising-related purposes;

The transfer of your information outside the country where you live; and

The public availability of your information and the controls over such information.

Billing Information. For Customers that purchase a paid version of the Service, we may collect and store billing address and credit card information or we may collect and provide such information to our third-party payment processors to process payments on our behalf.

To provide, personalize, and improve your experience with the Service;

To prevent or address service, security, or technical issues, or at your request in connection with support matters;

As required by law; and

As set forth in our Terms of Service and expressly agreed to by you.

To understand and improve our Service;

To communicate with you by responding to requests and to inform you of updates to the Service and other important Service-related notices;

Billing and account management;

To communicate with you, either directly or through one of our partners, for marketing and promotional purposes;

To, if you explicitly provide us permission, use your mobile phone number to send you informational, marketing, and promotional text messages;

To enforce this Privacy Policy, the Terms of Service, and any other terms that you have agreed to, including to protect the rights, property, or safety of us, our users, or any other person, or the copyright-protected content of the Service; and

As otherwise stated in this Privacy Policy.

In the event of a merger, sale, or reorganization of all or a part of our business, information covered by this policy may be transferred in connection with that deal;

To comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal process;

To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud; and

Through the use of cookies, as described in more detail below.

Allow us to recognize you and your device, enabling us to show you the right information, personalize your experience, and help detect malicious activity;

Allow our payment processors to process your payment instructions; and

Enable us and third parties to provide you with more customized services.

Right to Correct Personal Information. We try to keep the information that we hold about you accurate and up to date. Should you realize that any of the information that we hold about you is incorrect, please let us know and we will correct it as soon as we can.

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